Privacy Policy

Last updated: January 2026

At LS Joinery & Building, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out our contact form or request a quote
• Phone or email us directly
• Engage us for joinery and building services
• Subscribe to our updates or marketing communications

This information may include:

• Your name
• Email address
• Phone number
• Postal address
• Project details and requirements

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address
• Browser type and version
• Device information
• Pages you visit on our site
• Time and date of your visit
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes
• To deliver our joinery and building services
• To communicate with you about your project
• To send you updates about our services (with your consent)
• To improve our website and customer service
• To comply with legal obligations
• To maintain records for business purposes

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party suppliers and subcontractors who assist in delivering our services (e.g., material suppliers)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

5. How We Protect Your Information

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure servers and encrypted communications
• Regular security assessments
• Restricted access to personal information
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Customer records: Retained for 7 years after project completion for legal and accounting purposes
• Marketing communications: Retained until you unsubscribe or request deletion
• Website analytics: Typically retained for 26 months

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request that we correct any information you believe is inaccurate or incomplete
• Right to Erasure: You can request that we erase your personal data, under certain conditions
• Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions
• Right to Object: You can object to our processing of your personal data, under certain conditions
• Right to Data Portability: You can request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

LS Joinery & Building
Email: lsjoineryandbuilding@gmail.com
Phone: 07414 239404
Address: East Kilbride, Glasgow

13. Information Commissioner's Office (ICO)

If you are not satisfied with our response to your complaint or believe we are not processing your personal data in accordance with the law, you can lodge a complaint with the ICO:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 0303 123 1113
Website: www.ico.org.uk